Customer Service

Always by your side

After Sales Service

As a modern company, our service promise always applies here as well. We always accept your inquiries via our Service Desk. Regardless of whether it’s a question about spare parts or a technical problem. Your inquiry is automatically stored in our ticket system and forwarded to the responsible experts. You can check the current status of your inquiry at any time via the Service Desk.

Use our ticket system

Here you can get support via email and phone from Monday to Friday between 8am and 5pm.

Monday to Friday

 

Step 1

How to contact us

You can reach us on our service hotline from Monday to Friday between 8 am and 5 pm.

Hotline
+49 89 502 002 0

Step 2

Get your service ticket

Describe your concern, existing malfunctions or problems with the machine.

We will respond to your request within 72 hours.

Schritt 3

We take care of your request

Our service technicians will find the best possible solution for your problem or concern.

Up to 30 minutes free of charge – € 190,00 / hour – German time (CET)

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