As a modern company, our service promise always applies here as well. We always accept your inquiries via our Service Desk. Regardless of whether it’s a question about spare parts or a technical problem. Your inquiry is automatically stored in our ticket system and forwarded to the responsible experts. You can check the current status of your inquiry at any time via the Service Desk.
Here you can get support via email and phone from Monday to Friday between 8am and 5pm.
Monday to Friday
Step 1
How to contact us
You can reach us on our service hotline from Monday to Friday between 8 am and 5 pm.
Hotline
+49 89 502 002 0
Step 2
Get your service ticket
Describe your concern, existing malfunctions or problems with the machine.
We will respond to your request within 72 hours.
Schritt 3
We take care of your request
Our service technicians will find the best possible solution for your problem or concern.
Up to 30 minutes free of charge – € 190,00 / hour – German time (CET)
Receive industry-relevant news at no extra cost.
No matter whether you would like to get basic advice or already have very precise ideas – we will be happy to help you!
Let our consultants tell you about our wide range of services.
Ganz gleich ob Sie sich grundlegend beraten lassen möchten oder schon ganz genaue Vorstellungen haben – wir helfen Ihnen gerne weiter!
Lassen Sie sich von unseren Beratern über unsere vielfältigen Services informieren.